Technical Support
Tunery - Your Professional Pocket Tuning Assistant
Frequently Asked Questions
Q1: The tuner cannot detect my guitar sound. What should I do?
Please make sure:
- You have granted microphone permission to the App.
- The surrounding environment is relatively quiet, minimizing background noise.
- The guitar playing sound is clear enough. Try playing closer to the device microphone.
- No other app on your device is currently using the microphone.
Q2: The tuning results seem inaccurate. What can I do?
The App uses a high-precision pitch detection algorithm and generally provides accurate tuning results. If you notice a significant deviation, please try:
- Using the App in a quiet environment.
- Plucking one string at a time, avoiding playing multiple strings simultaneously.
- Checking whether your device microphone is working properly.
Q3: The metronome has no sound or the sound is abnormal?
Please check:
- Whether the media volume on your device is turned up.
- Whether your device is in silent mode.
- If connected to Bluetooth earphones, confirm that the audio output device is selected correctly.
Q4: The app crashes or freezes. What should I do?
Please try the following:
- Close the app and reopen it.
- Check if there is an app update available.
- Restart your device.
- If the problem persists, please send your device model, system version, and a description of the issue to our technical support email. We will resolve it as soon as possible.
Q5: How can I report a bug or submit a suggestion?
We greatly value your feedback. You can submit bug reports or improvement suggestions via our technical support email. To help us process your request more efficiently, please include:
- Your device model and operating system version
- App version number (available on the settings page)
- A detailed description of the issue and steps to reproduce it
- Screenshots or screen recordings, if available